This page contains information to support with the provision of your healthcare whilst in the Netherlands. This information applies if you have a group expat health-insurance policy underwritten by UnitedHealthcare Insurance dac, trading as UnitedHealthcare Global. ONVZ assists with the provision of direct settlement for healthcare services you receive in the Netherlands.
When accessing healthcare services under the UnitedHealthcare Global plan please make sure to show your ONVZ Health Insurance Card. UnitedHealthcare Global have prepared an Accessing healthcare in the Netherlands Guide which provides important information on what you need to know about using healthcare services in the Netherlands. Click on the link below to view and/or download this document.
Accessing healthcare in the Netherlands guide
Download or view the guide.
Accessing healthcare in the Netherlands Guide
Download (pdf - 471KB)Claims
In most cases, the medical provider will send your bill directly to ONVZ. This means you do not have to pay the costs before they are claimed.
The medical provider will send invoices that are not directly processed by ONVZ to you. You can submit this invoice via your myUHCGlobal app or through the UnitedHealthcare Global Member Portal myuhcglobal.com. Claims will be processed in accordance with the Terms and Conditions of your UnitedHealthcare Global policy. Please refer to your UnitedHealthcare Global Group Membership Guide.
Urgent care
Call 112 for urgent medical help if you think a person’s life may be at risk. Ambulance, Fire Department and Police all use this number. It is toll-free.
In accordance with your UnitedHealthcare Global policy you will receive further assistance and reimbursement will be arranged with ONVZ directly. It will be helpful if you manage to show your ONVZ Health Insurance Card.
Elective care
If you have health issues that are not urgent, you must schedule treatment with a healthcare provider. In this case, you must first visit a general practitioner (GP) who may refer you to a specialist.
More information about GPs in the Netherlands
The role of the GP is central in the healthcare system. For many newcomers, this is the most important difference between the Dutch medical system and that of their home country. You can choose to register with a GP in your municipality or remain unregistered and just visit a GP of choice.
A visit to your GP is the first step towards specialist medical care and is often necessary to obtain medicines. The GP treats patients for mainly non-surgical problems and is specialised in common and minor diseases. He or she can answer most general health questions and also cares for patients with chronic illnesses.
In addition, many GPs carry out minor surgical or after-care procedures. The GP will also serve as the link to other medical services, such as hospitals, specialists, home nursing, etc.
A referral from your GP is not needed for emergency services. If your GP is not available, you can contact the Huisartsenpost (after-hours general practice) for urgent matters. If you need an ambulance, call 112. You can easily find a GP in your area on the internet, or you can ask for a Gemeentegids (Community Guide) at the town hall, which includes a list of all local GP’s.
Important information about your plan benefits
Always refer to your UnitedHealthcare Global Schedule of Benefits and Membership Guide through the UnitedHealthcare Global Member Portal myuhcglobal.com or through the app myUHCGlobal. These should be read together with your Accessing healthcare in the Netherlands Guide.
Good to know
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If you have any queries or complaints in relation to your UnitedHealthcare Global policy, please contact the UnitedHealthcare Global Client Service Team on:
+44 (0)20 3907 4920*
support@myuhcglobal.com
*Please note call and network charges may apply. -
If you need to update your phone number, bank account details, or your postal address, you can log into the UnitedHealthcare Global Member Portal myuhcglobal.com or through the app myUHCGlobal.
If something changes in your personal situation, like your place of residence, please advise your Group Scheme Manager. You should do the same when something changes in your working situation, since your work situation impacts your health insurance plan.
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You can request a new Health Insurance Card via ONVZ by sending an email to polisteam@onvz.nl stating you have lost your card. Please include your name, customer number and home address.