Tel +31 (0)30 639 62 22
Mon-Fri 08:30 - 21:00Full contact details
Of course, we will try to handle your complaint as carefully as possible. You can be certain of that. Even so, you still may receive an answer you find unsatisfactory. In such a case, you can submit your complaint to other bodies. A list of all the options is given below.
We do everything we can to protect your privacy. However, if you have a complaint about how your personal details have been handled, please contact our Customer Service staff.
3990 GD Houten
Are any of the ONVZ forms complicated or unnecessary? Please contact our Customer Service staff.
If you are not satisfied with the result, you can submit your complaint to the Dutch Health-Care Authority - the Nederlandse Zorgautoriteit. The Nederlandse Zorgautoriteit’s judgements are binding.
If you are dissatisfied with the way that we handle complaints, you can contact the complaints and disputes committee Stichting Klachten en Geschillen Zorgverzekeringen (SKGZ).
You can submit complaints about a health-care provider or institution to a mediator or the complaints committee of the professional group or institution in question. You can also contact Zorgbelang Nederland. This is an independent institution which can provide information, advice and support if you have a complaint. For further information, please visit www.zorgbelang-nederland.nl.
If you have suffered financial loss, you can also contact the Geschillencommissie Zorginstellingen with your complaint about a health-care institution. The institution must be registered with this committee and your claim may not be greater than € 5,000. The Geschillencommissie Zorginstellingen’s judgements are binding.
2509 LP Den Haag
T: +31 (0)70 310 53 10
The health-care disciplinary tribunals monitor the quality of professional practice in the health-care sector. If you have a complaint about a health-care professional, you can submit your complaint to one of the regional disciplinary tribunals in writing. The committee decides if a mistake has been made. For further information, please visit www.tuchtcollege-gezondheidszorg.nl.
Koninklijk Nederlands Genootschap voor fysiotherapie (KNGF)
T.a.v. de klachtencommissie
3800 AE Amersfoort
T: +31 (0)33 467 29 00
Klachtencommissie Openbare Apotheek
1400 WB Bussum
T: +31 (0)35 697 52 61
Postage does not need to be paid on letters sent from within the Netherlands.
The majority of GPs are affiliated to a District Huisartsenvereniging (DHV) in their region. This association has a complaints procedure that patients can use. For further information, please visit www.zorgbelang-nederland.nl or call 0900 243 70 70.
The Health-Care Inspectorate
The Netherlands Health-Care Inspectorate (IGZ) promotes public health through effective maintenance of the quality of care, prevention and medical products.
T: +31 (0)88 120 50 00