Even if you are not infected with the coronavirus, you sometimes have to stay in quarantine. If you have to be quarantined arboad because of the coronavirus, your health-care costs might not be fully eligible for reimbursement. This depends on your situation. Always remember to call the Zorgassistance emergency centre before you incur health-care costs abroad.
Quarantined in hospital
If you are quarantined in a hospital because you have or may have the coronavirus, the basic health-care plan reimburses your health-care costs up to a maximum of the Dutch rate. If you have Wereldfit or Superfit you are covered for the costs of urgent, necessary care that exceed the Dutch rate.
Quarantined elsewhere (because you or your travel companion is infected with the corona virus)
Do you need to be quarantined outside the hospital, e.g. in a hotel? In that case Wereldfit and Superfit sometimes reimburse the extra accomodation costs.
If you miss your flight due to illness or quarantine, Superfit and Wereldfit sometimes reimburse the extra transport costs. This only applies if you are unable to fly for medical reasons, for example because you have been hospitalized or are too ill. If you are denied boarding for safety reasons, for example because you are (presumably) infected with the corona virus, we will not reimburse any additional transport costs.
You can read more about our cover for extra transport and accommodation costs in our General rules and regulations and coverage.
Quarantined elsewhere (without you or your travel companion being infected by the corona vius)
For example, everyone in the hotel where you are staying has to be quarantined preventively because one or more of the guests in the hotel has the corona virus. In that case we will not reimburse the extra accomodation costs. We do not reimburse costs incurred as a result of missing your flight due to this type of quarantine
Do you have Wereldfit or Superfit? In some cases we will reimburse an early return. Our emergency centre will determine whether repatriation is possible. If you are (presumably) infected with the corona virus, repatriation is not possible. If you arrange transportation to return home or travel to another region yourself, we may not (fully) cover the costs of that transport.
A negative travel advice is not ground for repatriation. Please note that the Ministry of Foreign Affairs will not repatriate any more travellers either. In such a situation, we advise you to contact your travel organisation. They may be able to help you.
Zorgassistance emergency centre
Do you unexpectedly need health care or assistance abroad? Please contact our Zorgassistance emergency centre.