Self service

Submitting a claim

How it works

When you visit a doctor, specialist, hospital or pharmacy, you will sometimes be sent an invoice. If the costs are covered by your basic health-care plan or supplementary health-care plan, you can claim them back from us.

The claims process explained

  • Submit your claim online, using the ONVZ app or by post
  • Once received, online claims will be processed within five working days
  • Any reimbursement will be transferred directly to your bank account

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