ONVZ app: easily manage your health-care affairs yourself
With the ONVZ app, you can view your personal details anytime and anywhere. You can also use the app to easily arrange your health-care affairs yourself. You can quickly and easily submit a claim, for example.
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Submitting claims
If you have visited a health-care provider or received medication, the invoice is usually sent directly to us. If you receive the invoice yourself, you can easily submit it as a claim using the ONVZ app. You can upload the document in the app or take a photo of the invoice.
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View financial overview
How much excess do you have left? Are there any costs you still have to pay? How much will be reimbursed for your treatment or medication? You can find it all in the ONVZ app.
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View and change data
Through the app, you can easily change your contact preferences and e-mail address under My details.
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View data of other insured persons on your policy
If you are the main insured person, you will be able to view all information about your and any minor’s plans and claims in the app. If you would also like to view the details related to insured persons aged 16 or older, they must give their permission first. The insured person in question can arrange this easily via My details in MijnONVZ.
Logging into the app only possible with DigiD
The DigiD app supports logging in with facial recognition and fingerprint. These features work on iOS and Android devices.
DigiD has tightened the login requirements for apps
The reason for this is that DigiD has tightened the login requirements for apps offered by health insurers and other organisations. This ensures your data is protected in the best possible way. After logging in, you can submit claims on your phone, make your payments and/or view health-care costs, exactly how you were already used to in the app.
As of 16 September 2024, the DigiD app supports logging in with facial recognition and fingerprint. These features work on iOS and Android devices. To use facial recognition on Android devices, the device must comply with Biometric Class 3.
We are happy to help you get started
We understand that this change may take some getting used to. If you have not used your DigiD much previously, take a look at our useful link that will help you on your way:
Logging in using the DigiD: there are different ways, as listed here. Choose the way that suits you best.
What can be arranged in the app and for what do you need MijnONVZ?
You can arrange all kinds of things in the app and MijnONVZ. Below, you will find a list of the possibilities.
- MijnONVZ
- ONVZ app
- Log in with DigiD
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Log in with DigiD
- Submit claims
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Submit claims
- View details of health-care costs and claims
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View details of health-care costs and claims
- Download policy sheet
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Download policy sheet
- Change plan
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Change plan
- Split policy
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Split policy
- Add person to policy
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Add person to policy
- Request proof of insurance
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Request proof of insurance
- Change financial details
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Change financial details
- Change payment term
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Change payment term
- Change email address
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Change email address
- Change contact preferences
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Change contact preferences
- View frequently asked questions
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View frequently asked questions
- Set language preferences (NL/EN)
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Set language preferences (NL/EN)
How the app works
Watch this video's to learn more about:
- Logging in with DigiD
- Submitting claims and My payments
- My heatlth-care overview and My health-care plans
- My details and Service & Contact
App general video
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This video will show you the possibilities the app offers. You can submit your claims and view the status of your access and claims pending. If you are the policy holder you can also download your policy sheet.
You can download the app in the Apple App Store or Google Play Store. Use your DigiD to log in easily and safely. After you've logged in, you will see the welcome page.
This page shows among other things an up-to-date overview of your access and status of submitted claims. Policy holders or primary insured persons will also see information about other insureds on their policy. If you're logging in as an insured person you may see less information than the policy holder or primary insured person would. Use the menu to switch between different pages.
Logo ONVZ
What do you think of the app?
Please let us know what you think of the ONVZ app. Post a review on the Apple App Store (for iPhone and iPad) or the Google Play Store (for Android). Also let us know if you have any tips for us to further improve the app.
Good to know
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If you can no longer use your phone or tablet, you can block the device in MijnONVZ. This makes the ONVZ app unavailable on this device. You will not be able to use the app until you reactivate it on a different phone or tablet.
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As the main insured person, you can view the claims and insurance details of other insured persons on your policy. However, insured persons 16 years or older must first give you permission via MijnONVZ.
