Self service

ONVZ app: easily manage your health-care affairs yourself

With the ONVZ app, you can view your personal details anytime and anywhere. You can also use the app to easily arrange your health-care affairs yourself. You can quickly and easily submit a claim, for example.

Submitting claims

If you have visited a health-care provider or received medication, the invoice is usually sent directly to us. If you receive the invoice yourself, you can easily submit it as a claim using the ONVZ app. You can upload the document in the app or take a photo of the invoice.

View financial overview

How much excess do you have left? Are there any costs you still have to pay? How much will be reimbursed for your treatment or medication? You can find it all in the ONVZ app.

View and change data

Through the app, you can easily change your contact preferences and e-mail address under My details.

View data of other insured persons on your policy

If you are the main insured person, you will be able to view all information about your and any minor’s plans and claims in the app. If you would also like to view the details related to insured persons aged 16 or older, they must give their permission first. The insured person in question can arrange this easily via My details in MijnONVZ.

What can be arranged in the app and for what do you need MijnONVZ?

You can arrange all kinds of things in the app and MijnONVZ. Below, you will find a list of the possibilities.

This is possible in both the ONVZ app and MijnONVZ

  • get an explanation about MijnONVZ/app
  • log in with DigiD
  • submit claims
  • change email address
  • change contact preferences
  • download policy sheet
  • split policy/li>
  • view frequently asked questions
  • set language preferences (from Dutch to English and vice versa)

Only in MijnONVZ

  • The options below are now only available in MijnONVZ and not (yet) in the ONVZ app, although we are working hard on new features
  • change phone number
  • change financial details
  • change payment term
  • add person to policy
  • change plan(s)
  • request proof of insurance
  • authorise the main insured person
  • view details of health-care costs and claims

Logging into the app only possible with DigiD

If you are already using our handy app, you may currently be using facial recognition or your fingerprint to log in. As of 30 May 2024, this will no longer be possible. From this date, you will need to use your DigiD each time you log in, just like when you log in to MijnONVZ.   

DigiD has tightened the login requirements for apps

The reason for this is that DigiD has tightened the login requirements for apps offered by health insurers and other organisations. Other ways of logging in are no longer allowed. This ensures your data is protected in the best possible way. After logging in, you can submit claims on your phone, make your payments and/or view health-care costs, exactly how you were already used to in the app.  

We are happy to help you get started

We understand that this change may take some getting used to. If you have not used your DigiD much previously, take a look at our useful link that will help you on your way:   

Logging in using the DigiD: there are different ways, as listed here. Choose the way that suits you best. 

Download the app

You can download the ONVZ app via the Apple App Store (for iPhone and iPad) or the Google Play Store (for Android devices). 

How the app works

Watch this video's to learn more about:

  • Logging in with DigiD
  • Submitting claims and My payments
  • My heatlth-care overview and My health-care plans
  • My details and Service & Contact

What do you think of the app?

Please let us know what you think of the ONVZ app. Post a review on the Apple App Store (for iPhone and iPad) or the Google Play Store (for Android). Also let us know if you have any tips for us to further improve the app.

Good to know

  • If you can no longer use your phone or tablet, you can block the device in MijnONVZ. This makes the ONVZ app unavailable on this device. You will not be able to use the app until you reactivate it on a different phone or tablet.

  • As the main insured person, you can view the claims and insurance details of other insured persons on your policy. However, insured persons 16 years or older must first give you permission via MijnONVZ.


Questions? We are here whenever you need us