frequently asked questions
On this page you find an overview of frequently asked questions. If you click on the question, the answer will appear. Is your question not listed or do you want to know more? Then please contact us.
Frequently asked questions
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You can quickly and easily submit an application through the "Calculate premium" option on our website. Having trouble? You can also make an application by phone at 030 639 62 22, option 2.
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The main policyholder is the only person on the policy who can make changes to the insurance via MijnONVZ. Go to MijnONVZ > My health-care plans and Change health-care plan. You can also make changes for the co-insured person(s) here. Unfortunately, it is not possible to change your insurance through the app.
Please note: You can only change your insurance between November 12 and January 31. It is not possible to change your insurance during the rest of the year.
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You can download your annual overview for the current year or any of the past three years in MijnONVZ. To do this, go to the menu item: My health-care overview > Download annual overview.
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Are you logged in as the main policyholder on MijnONVZ? Then you can find your policy document under menu item: My health-care plans > Download policy sheet.
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Do you use care from the basic insurance? You must pay the first €385 yourself. That is your compulsory excess.
- The excess applies to persons aged 18 or older. So not for children.
- You pay a maximum of €385 per year. The government determines the amount of the compulsory excess.
- Your excess applies for an entire calendar year (January 1 to December 31).
- You only pay the excess for care from the basic insurance, so never for care from the supplementary insurance.
For more information, check our webpage about the excess.
