Have a complaint about ONVZ?
Let us know!
We do our best to serve you as well as possible. Despite this, you may be unhappy or disagree with a decision we have made. Your options in such cases are explained below.
What is your complaint about?
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If you disagree with a decision we have made, or if you are dissatisfied with our services or the way we handle your personal data, you can file a complaint in one of the following ways:
- use our special complaint form
- send a letter to the following address:
ONVZ
Klachtenservice
Postbus 392
3990 GD Houten
The NetherlandsYou will receive confirmation once we have received your complaint. We will respond to your complaint within 10 working days. If we need more time, we will let you know.
We take every complaint seriously and give complaint handling high priority. This allows us to continuously improve our services. We do not consider a request for an explanation a complaint.
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We aim to handle your complaint with care. However, you may not agree with our response or decision. In that case, you can contact the complaints and disputes committee Stichting Klachten en Geschillen Zorgverzekeringen.
You may also bring your complaint before the civil court. In this case, you will no longer be able to refer your complaint to SKGZ.
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If you have a complaint about our forms being overly complicated or unnecessary, please contact us. If you are dissatisfied with our response, you can also file your complaint with the Nederlandse Zorgautoriteit (Dutch Health-Care Authority, NZa).
Nederlandse Zorgautoriteit
T.a.v. de Informatielijn/het Meldpunt
Postbus 3017
3502 GA Utrecht
The Netherlands+31 (0)88 770 87 70
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Do you have a complaint about your healthcare provider? You can go through the following steps:
- Discuss your complaint with your healthcare provider. It is best if you can work it out together.
- Can't work it out together? You can submit a complaint to your healthcare provider or healthcare institution. Ask your healthcare provider about the complaints procedure. You can often also find it on your healthcare provider's website.
- Have you gone through your healthcare provider's complaints procedure but are not satisfied with the outcome? If so, you can turn to an independent disputes body. Every healthcare provider is obliged to join a dispute body recognised by the Ministry of Health, Welfare and Sport. All parties must abide by the ruling of this dispute body. The disputes body can award compensation.
Of course, you can also take your case to court.
