ONVZ

Contacting ONVZ

Do you have a question for ONVZ? View our frequently asked questions and find your answer quickly. Is your question not listed? We can assist you through one of the contact options.

  • Submitting a claim

    Would you like to claim your health-care costs or view the status of a claim? This can be done quickly in MijnONVZ or the app

  • MijnONVZ

    Change your personal information yourself in MijnONVZ or the app

  • Financial Overview

    In MijnONVZ you can check your payments, such as your premium and excess

Frequently asked questions

Do you have questions? We recommend that you use our live chat.

We are available from Monday through Friday from 8.00 a.m. till 8.00 p.m. We are happy to help you on the live chat. You will receive a response as soon as possible.

  • Facebook

    Available Monday through Friday from 8.00 a.m till 8.00 p.m.

    Ask your question
  • Upload a document

    Would you like to share a document with us? You can easily do so via our handy upload form. Claims can be submitted via the claim form or the ONVZ app.

    Upload document

ZorgConsulent

If you are insured with ONVZ, you have a first-class health-care insurance, with excellent service and personal attention. This includes our ZorgConsulent advisers. They will be happy to help you find a doctor or explore what treatment is best for you.

Discover what the ZorgConsulent can do for you Discover what the ZorgConsulent can do for you
Regular image
  • General questions

    For general questions about your health insurance policy.

    Our Service Center is available Monday through Friday from 8.30 a.m. till 6.00 p.m.

    Call +31 (0)30 639 62 22
  • Emergency medical assistance abroad

    In the event of emergency hospitalisation abroad, you can contact the ONVZ Zorgassistance 24-hour service. You can also find this telephone number on your health insurance card.

    Call +31 (0)88 668 97 67
  • Contact our ZorgConsulent

    If you have any questions about waiting list mediation, or would like advice and information on health, illnesses and prevention, please contact our ZorgConsulent advisers. They are happy to help you Monday to Friday from 9.00 a.m. to 5.30 p.m.

    Call +31 (0)30 639 62 24
  • Maternity care

    If you are pregnant and would like to request maternity care, please contact the ONVZ Kraamzorg Service.

    Call +31 (0)79 343 04 64

Our adress details

Visiting address
Postal address

ONVZ, De Molen 66
3995 AX Houten
Netherlands

ONVZ, Postbus 392
3990 GD Houten
Netherlands

Bank account number

  • IBAN: NL59INGB0007812890 on behalf of ONVZ
  • BIC (SWIFT): INGBNL2A

Questions? We are here for you

Live chat

Monday to Friday from 8 am till 8 pm
Ask a question

Direct personal contact

Monday to Friday from half past 8 am till 6 pm
Call us via 030 639 62 22
Contact