Health-care mediation

Are you on a waiting list for treatment? Or are you looking for a different health-care provider? Our ZorgConsulent will be happy to help you with health-care mediation. They will quickly find out whether there is another health-care provider who can help you sooner.

Have the ZorgConsulent call you at your convenience

You can leave a call-back request. You will then be called back within your preferred timeslot.

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Waiting list mediation (health-care mediation)

Health-care providers and health insurers have made agreements on waiting times in healthcare. These maximum acceptable waiting times are called ‘Treeknormen’ (Treek norms).

Have you been referred to a health-care provider and is the waiting time longer than the Treek norm for this type of care? Please contact the Zorgconsulent. They can contact several health-care providers to compare waiting times and treatments and determine whether you can go to another health-care provider sooner. After their search, they will go through the options with you.

Each type of care has different Treek norms. To view all Treek norms, go to our page with Maximum acceptable waiting times.

When is waiting list mediation an option?

In the following cases, you can contact the ZorgConsulent about waiting list mediation:

  • a consultation (appointment) with a medical specialist
  • diagnostics requested by a general practitioner, or an MRI scan requested by a specialist
  • a (day) admission to a hospital or independent treatment centre
  • mental health treatment
  • nursing and care at home
  • new GP when moving house (fill in this form)

Unfortunately, you cannot always be helped sooner. This applies in particular to (highly) complex care. For example, we cannot perform waiting list mediation for heart, liver, kidney and lung transplants.

Online mental health treatments

Several mental health-care (ggz) providers also offer online treatment. There is usually no waiting time for this type of health care. Are you curious if this is a suitable option for you? Read more about it on our page Online mental health treatments.

Mediation to a different health-care provider

If you need district nursing (home care) or mental health care, it is important to check in advance in our Zorgzoeker [Care Finder] whether the health-care provider you intend to consult has a contract with ONVZ. The reason for this is that from 2021 onwards, ONVZ has maximum reimbursement limits treatment by a home care organisation or mental health-care provider that does not have a contract with ONVZ. Would you prefer us to cover your treatment in full? Choose from one of our contracted care providers. Our ZorgConsulent advisers can help you make your choice. They will be happy to tell you which mental health-care provider or home care organisation you can turn to.

"It's nice to be able to surprise someone with an earlier appointment. A relieved response gives me energy and makes my day."
Ashley, ZorgConsulent at ONVZ


You will receive a referral to a health-care provider from your GP.


You want to use health-care mediation and contact the ONVZ ZorgConsulent.


Our ZorgConsulent will explore the possibilities and contact you after.


Your treatment may be provided by another health-care provider. Please note that health-care mediation is not always possible.

Would you like to be advised by the ZorgConsulent?

The ZorgConsulent can be reached on working days on 0800 022 14 50 (free of charge), choose option 2. You can also leave a call-back request. You will then be called back within your preferred timeslot.


Questions? We are here whenever you need us