Abroad

Submitting claims for costs incurred abroad

If you have had health-care abroad, you would prefer to not encounter any nasty financial surprises when you return home. With the advice on this page, you will know exactly what you need to submit invoices for health care incurred abroad.

What should be included on the invoice  

To process your foreign invoice quickly, it is important that it contains the following information. Please make sure to check before submitting your claim.
•    name and date of birth of the person who incurred the costs
•    name of the doctor and specialism
•    invoice date
•    treatment date
•    medical indication and an overview of treatments and examinations
•    for each medicine: the name, the amount of mg or ml, the price
•    a description of the costs or cost breakdown

A foreign invoice must be written in Dutch, English, German, French or Spanish. If your invoice was drawn up in a different language, we may request a translation.

What else do you need to be aware of?

When you receive care abroad, you may have to advance some costs as a kind of guarantee. We cannot process any invoice you receive for these costs, also called an advance invoice. We will only process the final invoice, which you will receive after the treatment.

What should you include in your claim besides the invoice?

How to submit your claim

You can easily submit your claim online by uploading your invoice via MijnONVZ, the ONVZ app or the website.

If you choose to submit your claim by post, you can use our claim form. Do not forget to fill in part A 'Medical expenses abroad' on this form. You can send the completed claim form to:

ONVZ
Postbus 27
3990 DA Houten

How we process your claim

We will process your invoice within 10 working days after we have received it. Foreign invoices may sometimes take a little longer. Some foreign invoices are processed automatically, some manually. As a result, we may not process all your invoices on the same day.

 

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