ONVZ

Accidents

If you’ve been in an accident or incident for which you’ve incurred health-care costs? We’ll require additional details in order to help you with this. This page explains what you need to do in certain situations.

Always report an
accident
or incident to ONVZ. If someone else is liable, your medical expenses will be covered under the basic health-care plan and any supplementary health-care plans you may have. ONVZ will recover these costs from the other party. This allows us to keep your premium affordable, both for you and others insured with us. You should also report any accidents or incidents that do not involve another party. In some situations, someone else could still be legally liable. We’ll be happy to share our thoughts and advise you on what you can do in your situation.

                                                                                                                                                                                                Please note: any costs not covered by your basic or supplementary health-care plan will not be recovered by ONVZ. Examples are your excess, personal contributions or loss of income. If you wish to recover these costs from the liable other party or wish to claim compensation, we recommend that you use your legal expenses insurance. If you don’t have this, you may be able to rely on our aid for third-party claims service in some situations. This page provides more information about this service.

Aid for third-party claims service

If you were involved in an accident and you don’t have legal expenses insurance, please contact our Verhaalszaken (third-party claims) department. They will discuss with you how they can help you. More information about aid for third-party claims and in which situations you can use it can be found in this document

Always report your accident using the claim questionnaires

If you’ve been involved in an accident or incident, you’re required to report this to us as soon as possible. This will enable us to check whether another party is liable for the costs incurred. Please complete the form below and email it to: verhaalszaken@onvz.nl. Or send it by post to:

ONVZ
t.a.v. Afdeling Verhaalszaken
Antwoordnummer 2731
3970 WJ Houten
Netherlands

A stamp is not required.

Claim questionnaire

Liability claim form ONVZ

Download (pdf - 373KB)

Occupational accident questionnaire

Download (pdf - 257KB)

Animal-related accident (not involving horses) questionnaire

Download (pdf - 258KB)

Infrastructure-related accident questionnaire

Download (pdf - 319KB)

Horse-related accident questionnaire

Download (pdf - 300KB)

Traffic accident questionnaire

Download (pdf - 350KB)

Violent incident questionnaire

Download (pdf - 242KB)

Cornelié’s experience

In 2018, Cornelié van Ligten was involved in a severe car accident. She ended up house-bound as a result of this accident. She lost her job and suddenly found herself falling through the cracks. As she didn’t have legal expenses insurance, she couldn’t get any help to recover her costs. This was until she contacted ONVZ’s third-party claims team and one of them told her that she could ask for a personal injury lawyer. This was a huge relief for her.

“I was so unbelievably relieved to know that I now have a specialist who takes a lot of the paperwork out of my hands while I work on my recovery. ONVZ has been a great help."

Your privacy is important

ONVZ handles and secures your personal data as carefully as possible. Please refer to our privacy statement for more information.

Privacy statement

Frequently asked questions about accidents

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