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In need of assistance? You can reach out to ONVZ by telephone, via live chat or e-mail or through a visit.

On this page you find an overview of frequently asked questions. Is your question not listed or do you want to know more? Then please contact us.

Not sure about your health-care provider's diagnosis or treatment plan? Our ZorgConsulent advisers will help you to arrange a second opinion. Contact us.

View our answers to the most frequently asked questions about ONVZ Zakelijk.

Not satisfied with how we have handled your complaint? Then there are the following options.

ONVZ maintains a strong position in the 2026 customer satisfaction survey, reflecting continued trust and appreciation from its members.

In MijnONVZ you can easily manage your health insurance online. You can quickly submit your claims and change your personal details

Read more about urgent health care abroad.

Manage your insurance quickly and easily via the ONVZ app, on your phone or tablet.

ONVZ is a health-care expert since 1993. Doing so is a conscious choice, because as a non-profit organisation, our main goal is to provide people with the best possible assistance in finding the care they need.

Check whether you need to apply for basic health-care insurance. And what information you need to apply for a basic health-care plan with ONVZ.

ONVZ app: easily manage your health-care affairs yourself light Logging into the app only possible with DigiD The DigiD app supports logging in with facial recognition and fingerprint. These features work on iOS and Android devices. DigiD has tightened the login requirements for apps The reason for this is that DigiD has tightened the login requirements for apps offered by health insurers and other organisations. This ensures your data is protected in the best possible way. After logging in, you can submit claims on your phone, make your payments and/or view health-care costs, exactly how you were already used to in the app.   As of 16 September 2024, the DigiD app supports logging in with

ONVZ ZorgConsulent will help you choose the right doctor or hospital and help with other challenges you might face in search for the right care.

Will you be living, but not working in the Netherlands? Find out if and how to apply for a basic health-care plan with ONVZ.

Not satisfied about the way your health-care provider has handled your complaint? Then ONVZ might be able to help.