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In need of assistance? You can reach out to ONVZ by telephone, via live chat or e-mail or through a visit.

On this page you find an overview of frequently asked questions. Is your question not listed or do you want to know more? Then please contact us.

Not sure about your health-care provider's diagnosis or treatment plan? Our ZorgConsulent advisers will help you to arrange a second opinion. Contact us.

View our answers to the most frequently asked questions about ONVZ Zakelijk.

ONVZ is a health-care expert since 1993. Doing so is a conscious choice, because as a non-profit organisation, our main goal is to provide people with the best possible assistance in finding the care they need.

Will you be living, but not working in the Netherlands? Find out if and how to apply for a basic health-care plan with ONVZ.

Read more about urgent health care abroad.

Will you be traveling abroad soon? Take the right insurance document with you. Read more.

Not satisfied with how we have handled your complaint? Then there are the following options.

The excess is an annual amount you have to pay yourself before any costs are reimbursed under the basic health-care plan. Read more.

The Zorgzoeker helps you find the best health-care provider for your care needs and treatments.

Manage your insurance quickly and easily via the ONVZ app, on your phone or tablet.

Sometimes you need our prior authorisation for care. The costs will only be reimbursed with our approval. Read more.

In MijnONVZ you can easily manage your health insurance online. You can quickly submit your claims and change your personal details

Living and working abroad You cannot keep the basic health insurance If you are going to live and work abroad, in most cases you cannot keep your Dutch basic insurance. Do you have the basic insurance from ONVZ? Then please contact us for more information about your personal situation. Before you leave for abroad, you must cancel the basic insurance. You can do this as soon as you know when you are moving. Do you want to cancel the basic insurance with us? Then we need the following documents: Proof of termination of employment in the Netherlands (if applicable) Proof of employment abroad (if applicable) Based on your information, we will determine the end date of your insurance. You will